Philips needed a software partner to help them develop their first range of “living” coffee machines.

The Xelsis model had to go to market in under two years and offer a fresh, luxury experience for users.

Our team got to work creating custom code for everything from low layers to advanced HMI, managing the database, languages, and cloud connectivity.

Regionalization was also built into the design of each model, facilitating a global launch and smooth adaptation to diverse markets.

Witekio played a pivotal role in designing the sophisticated UI/UX for the range of new devices. Together with Philips, we prototyped, tested, and refined the application and UX, ensuring each iteration improved on feedback from the last.

As we had incorporated platforming in the design process, we could develop all four Xelsis models simultaneously, ensuring a unified and reliable user experience, and code-base, across the entire range.

This helped our team manage new challenges across the entire range all at once, such as implementing new security features during manufacturing.

We also created a UI simulator for Philips' marketing campaigns, highlighting innovative product features.

With the successful launch of Philips' first 'living product' machine, we established an ongoing digital CX improvement program.

By enabling secure over-the-air updates, we were able to help Philips provide continuous enhancements to their customers’ experience.

This also meant they could stay ahead of any new vulnerabilities that may arise and keep their products running smoothly with OTA patches and bug fixes.

"With Witekio's help, the latest Xelsis model ensures our customers can enjoy new features and a premium home coffee experience." Nicolas Veauville, Head of Products, Espresso, Philips and Saeco.